Xstream FAQ

If you have a question that is not listed or answered on this page, please feel free to contact us or go to our support page. Need help? Call us 24/7 on 087 096 0152


No, at Xstream Connect we give you the freedom you deserve. All our packages are Month‑to‑Month and can be easily cancelled with one full calendar month’s notice if you change your mind.

Yes. We understand what you need today is not necessarily what you need tomorrow, however, package changes will only be effective on the 1st of the following month.

No, Any unused monthly data on Cell C packages will expire at the end of each month.

Monthly inclusive data will deplete first, followed by top up data.


VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

Some people use VOIP in addition to their traditional phone service since VOIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn’t offer 911 service, phone directory listings, 411 service, or other common phone services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.

Voice-over-IP is a simple cost-cutting solution for home and business. Since VoIP uses your existing internet connection to place calls, VoIP allows for non-conventional and more modern connectivity by enabling group or conference calls and allowing voice, data and video transfer via the same platform. For small, medium or large enterprises, Xstream Connect offers tailored packages which cater to the size of your business and offers additional perks like speed dialling, storage of call recordings, voicemails and inter-branch dialling.

Voice-over-IP offers innovative solutions to making and receiving calls using your internet connection. VoIP is not merely a singular service, but offers a range of solutions, from placing calls over the internet via computers and laptops to using traditional telephone handsets, feature phones or smartphones. Xstream Connect offers a range of scalable solutions depending on your calling needs – whether for your home, small business or call centre.


Yes. Save on the connection fee, the configuration of your fibre line to connect to the internet as well as the delivery of your router. All worth R3500.00 .

Vumatel will contact you within 3 business days to schedule a date to install the fibre from your pavement or basement into your premises. Once the fibre (CPE) has been installed, our courier partner will contact you to schedule an appointment to deliver your plug ‘n play router. You will be requested to provide a copy of your ID Document upon delivery of the device.

Symmetrical means that your upload and download speeds are equal. Asymmetrical means that your upload and download speeds are different. The download speed is how fast you can pull data from the Internet to your PC or device and the upload speed is how fast you can send data to the Internet.

A Fair Usage Policy (FUP) on most Uncapped accounts means that your provider is typically managing your usage on the network. Typically, your line speed or usage would be throttled if a certain amount of data is used within the monthly billing period.

We won’t throttle your fibre line no matter how much data you use.